1. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number. Use our tracking page to follow your package’s progress.
2. What is your return policy?
You can return eligible items within 14 days of delivery. Some items, like swimwear, lingerie, and custom-made products, are non-returnable for hygiene and quality reasons. A 20% restocking fee applies to all returns.
3. What is the difference between the shipping options you offer?
Free Shipping $50+: Free Economy shipping for orders above $50 USD.
Economy Shipping: Free for order $50+ or $2.99. Provides cost effective option with standard delivery times.
Standard Shipping: Our fastest option, Typical delivery within 14 days for both domestic and international orders.
4. How can I contact your customer service?
You can reach us by email at Contact@KawaiiStop.com, call us at (+1) 855-529-2441, or send mail to our office at 332 S Michigan Ave, Chicago, IL 60604.