Privacy policy

Last Updated: December 23, 2025

This Privacy Notice for Kawaii Stop LLC (“we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website or any website of ours that links to this Privacy Notice

  • Make a purchase, create an account, or contact customer support

  • Interact with our marketing (email/SMS), promotions, or events

If you do not agree with our policies and practices, please do not use our Services.
Questions? Contact us at contact@kawaiistop.com.

SUMMARY OF KEY POINTS

  • Personal Information We Process: We process information you provide (e.g., name, email, address) and information collected automatically (e.g., IP address, device info).

  • Sensitive Information: We do not intentionally collect or process “sensitive personal information” as defined by applicable law.

  • Third Parties: We share information with trusted providers needed to operate our store (payments, shipping, analytics, fraud prevention, dispute handling).

  • Why We Process Data: To fulfill orders, provide customer support, prevent fraud, comply with legal obligations, and defend disputes/chargebacks.

  • Your Rights: Depending on your location, you may have rights to access, correct, delete, or opt out of certain processing.

  • How To Exercise Rights: Use our contact page or email us.

1) WHAT INFORMATION DO WE COLLECT?

A) Personal Information You Disclose to Us

We collect personal information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Account login credentials (if you create an account)

  • Customer support messages and attachments you send us

B) Payment Data

If you purchase from us, payment is processed by Shopify Payments and/or PayPal. We do not store full payment card numbers. We may receive transaction details (e.g., payment confirmation, partial card identifiers) necessary to fulfill orders and manage disputes.

C) Information Automatically Collected

When you use the Services, we automatically collect:

  • IP address and device identifiers

  • Browser type, OS, language preferences

  • Pages viewed, time stamps, clicks, referral URLs

  • Approximate location derived from IP (and potentially other location signals depending on your device settings)

D) Order & Delivery Information

We collect and retain order-related information, including:

  • Items purchased, order value, discounts, and shipping method

  • Tracking numbers and carrier delivery confirmations

  • Address validation results and delivery exceptions (e.g., return-to-sender, refused delivery)

2) HOW DO WE PROCESS YOUR INFORMATION?

We process your information for the following purposes:

A) Order Fulfillment & Account Management

  • Create and manage accounts (if applicable)

  • Process orders, payments, shipping, and delivery

  • Provide tracking updates and order confirmations

  • Manage returns, refunds, store credit, and cancellations

B) Customer Support

  • Respond to requests and troubleshoot issues

  • Verify identity when needed for account/order security

  • Document support interactions for service quality, fraud prevention, and dispute handling

C) Fraud Prevention, Security & Site Integrity

  • Detect, prevent, and investigate fraud, abuse, or unauthorized activity

  • Protect customers, the store, and payment systems

  • Enforce our policies and Terms

D) Dispute Resolution & Chargeback Defense (High Importance)

We may process and retain personal information (including order records, delivery confirmations, customer communications, tracking scans, address validation results, and transaction data) to:

  • Respond to payment disputes and chargebacks

  • Provide evidence to payment processors, banks, and dispute-resolution entities

  • Investigate fraud and policy abuse

  • Exercise or defend legal claims

E) Marketing & Promotions (With Opt-Out)

  • Send marketing emails/SMS where permitted by law and your preferences

  • Measure marketing performance and improve relevance
    You can opt out at any time (see “Your Privacy Rights”).

F) Analytics & Improvement

  • Monitor site performance, user behavior trends, and service improvements

  • Fix bugs, prevent crashes, and improve user experience

G) Legal & Compliance

  • Maintain required business records (tax/accounting)

  • Respond to lawful requests (e.g., subpoenas)

  • Comply with applicable laws and regulations

3) WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

If you are in the EU/UK, we rely on:

  • Contract: to fulfill your order and provide Services

  • Legitimate interests: to prevent fraud, secure our store, improve Services, and defend disputes/chargebacks

  • Consent: for marketing where required

  • Legal obligation: for recordkeeping and compliance

  • Vital interests: to prevent harm in rare cases

If you are in Canada, processing may rely on express or implied consent and other legal bases where permitted.

4) WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share data as needed to operate the business, including:

A) Service Providers (Operational Necessity)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and logistics partners (carriers, fulfillment services)

  • Customer support tools and communications providers

  • Analytics and marketing providers (as configured)

B) Shipping Protection / Insurance (If Purchased)

If you purchase shipping protection (e.g., “Kawaii Shield” or similar coverage), we may share relevant data (order details, tracking, delivery confirmations, photos you submit, and contact details) with the protection provider for:

  • Claim evaluation

  • Investigation

  • Resolution and payout decisions

C) Dispute & Fraud Partners

We may share relevant transaction and delivery evidence with:

  • Banks, card networks, payment processors, and dispute platforms

  • Fraud detection providers
    for chargeback responses, fraud investigation, and enforcement of store policies.

D) Legal, Compliance, Business Transfers

We may share information:

  • To comply with law or legal process

  • To enforce policies and defend legal claims

  • During a merger, acquisition, financing, or sale of assets

We do not sell your personal information for money.
If “sharing” for targeted advertising is defined as a “sale/share” under certain state laws, you may opt out as described below.

5) COOKIES & TRACKING TECHNOLOGIES

We use cookies/pixels and similar tools to:

  • Operate core site features (cart, checkout, login)

  • Prevent fraud and secure the site

  • Measure and improve marketing performance (where enabled)

You can control cookies through browser settings. Opting out may affect site functionality.

6) HOW LONG DO WE KEEP YOUR INFORMATION? (Improved / Bulletproof)

We retain personal information as long as reasonably necessary to:

  • Provide Services and fulfill orders

  • Maintain business records (tax/accounting)

  • Prevent fraud and abuse

  • Resolve returns/refunds and delivery issues

  • Respond to disputes/chargebacks and enforce policies

  • Comply with legal obligations and defend legal claims

Account deletion does not automatically delete all records.
We may retain certain information even after account closure when required for legal, accounting, fraud-prevention, or dispute-resolution purposes. Where feasible, we will delete or anonymize information once it is no longer needed.

7) HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable administrative, technical, and organizational security measures. However, no system can be guaranteed 100% secure. You use the Services at your own risk.

8) DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect personal data from children under 18. If we learn we have collected such information, we will take steps to delete it.

9) WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccuracies

  • Request deletion (subject to legal/operational exceptions)

  • Obtain a copy of certain data

  • Opt out of targeted advertising (where applicable)

  • Withdraw consent (where processing is based on consent)

Important Clarification

Even if you request deletion, we may retain certain data for:

  • Fraud prevention

  • Legal compliance

  • Accounting/tax records

  • Dispute/chargeback defense

10) CONTROLS FOR DO-NOT-TRACK (DNT)

We do not respond to DNT signals because there is no uniform standard. If that changes, we will update this policy.

11) UNITED STATES PRIVACY RIGHTS

If you are a resident of certain U.S. states, you may have rights to access, delete, correct, or opt out of certain processing. We will verify identity before fulfilling requests.

We also honor opt-out preferences where applicable if you enable recognized browser-based opt-out signals (e.g., Global Privacy Control) where required by law and supported by our systems.

12) OTHER REGIONS (EEA/UK/Switzerland/Canada/etc.)

You may have additional rights based on your region. You may lodge complaints with your local data protection authority where applicable.

13) AUTOMATED DECISION-MAKING (Added for Coverage)

Certain decisions related to refund eligibility, return eligibility windows, delivery confirmation, fraud detection, and dispute handling may be made using standardized rules and automated systems. These decisions are used to administer transactions, prevent fraud, and enforce policies.

14) UPDATES TO THIS NOTICE

We may update this Privacy Policy from time to time. The latest version will be posted with the updated date.

15) CONTACT US

Kawaii Stop LLC
30 N Gould St., STE N
Sheridan, WY 82801, United States
Email: contact@kawaiistop.com

16) HOW TO REVIEW, UPDATE, OR DELETE YOUR DATA

Submit a request via: