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OPTIONAL ORDER PROTECTION
Shipping protection, explained clearly.
Kawaii Shield is optional protection for eligible lost, stolen, or transit-damaged shipments. Add it during checkout for $2.99 or 4% of the order value, whichever is greater.
- $2.99 or 4%Whichever is greater
- At checkoutCannot be added later
- One occurrencePer protected order
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Optional add-onChoose it only when it fits your order.
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Shipment-focusedBuilt for eligible shipping incidents.
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Evidence-basedClaims are reviewed against published requirements.
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Online claim portalSubmit and review an existing claim in one place.
ELIGIBLE SHIPPING ISSUES
Protection for three common delivery problems.
Kawaii Shield is not a blanket guarantee. Each claim must meet the published timing, evidence, and eligibility rules.
LOST IN TRANSIT
Confirmed lost shipments
An eligible shipment that does not arrive may qualify after the required domestic or international waiting period.
Review lost-package timing →DELIVERED, THEN MISSING
Eligible stolen deliveries
A package marked delivered but not received may qualify when it is reported promptly and the required documentation is provided.
Review stolen-delivery timing →DAMAGED DURING SHIPPING
Eligible transit damage
Items damaged while moving through the carrier network may qualify when clear package and item evidence is submitted on time.
See the evidence checklist →FROM CHECKOUT TO A CLAIM
Four steps, without hidden detours.
Keeping the order, tracking, packaging, and evidence together makes the claim easier to review.
Add it at checkout
Select Kawaii Shield before completing the order. It cannot be added retroactively.
Follow the shipment
Keep the tracking number and watch for carrier delivery or exception updates.
Meet the claim window
Wait for the required lost-package period or report stolen and damaged shipments promptly.
Submit complete evidence
Use the claim portal with the order, tracking, photos, and any other required documentation.
CLAIM TIMING
The right time depends on the issue.
Claims filed too early, too late, or without required documentation may be denied.
DOMESTIC LOST PACKAGE
After 30 days
A domestic lost-package claim may be started 30 days after the order date.
INTERNATIONAL LOST PACKAGE
After 60 days
An international lost-package claim may be started 60 days after the order date.
STOLEN DELIVERY
Within 7 days
Report a delivered-but-missing package within 7 days of the carrier delivery scan.
TRANSIT DAMAGE
Within 7 days
Report eligible shipping damage within 7 days of delivery and keep the packaging.
Stolen order above $30?
The published Kawaii Shield terms require a police report for stolen-delivery claims when the order value exceeds $30.
BEFORE YOU SUBMIT
Prepare evidence that shows what happened.
The exact documents depend on the claim type. The portal may request additional information during review.
Order and tracking details
Use the order number, checkout email, tracking number, and latest carrier status.
Package photos
For damage, photograph the shipping package, label, protective materials, and every affected area.
Item photos or video
Show the complete item and close views of the transit damage in clear lighting.
Delivery or police records
Stolen-delivery claims may require carrier details and, for orders above $30, a police report.
Keep the package until the review is complete.
Discarding packaging or damaged items too early can remove evidence needed to verify the claim.
LIMITS & EXCLUSIONS
Protection does not cover every order problem.
Kawaii Shield is focused on eligible shipping incidents. It does not remove the customer responsibilities or policy terms connected to the order.
Incorrect or incomplete addresses
Problems caused by an address entered incorrectly by the customer are excluded.
Minor cosmetic issues
The published terms exclude minor cosmetic damage such as slight color variation or small scratches.
More than one occurrence
Kawaii Shield is limited to one processed occurrence per protected order.
Automatic approval
Buying protection does not guarantee a claim will be approved. Timing, evidence, and eligibility still apply.
THE RIGHT ROUTE MATTERS
Kawaii Shield is not a return plan or product warranty.
Use the route that matches the actual issue so the order reaches the correct review process.
Wrong, defective, or materially different item
Contact support promptly with the order number and clear photos or video.
Contact support →Change of mind or standard return
Review the 14-day request window, RMA process, final-sale categories, and refund options.
Read the Refund Policy →Tracking pause or delivery estimate
Use the Shipping & Delivery guide for carrier scans, customs, split packages, and normal delays.
Review delivery guidance →Customs, refused delivery, or address issue
These situations remain governed by the full Shipping Policy and are not automatically protected.
Read the Shipping Policy →AFTER SUBMISSION
Complete claims move to eligibility review.
Review time varies with the issue and documentation. Watch the portal and your checkout email for questions or updates.
Possible approved resolutions
An approved claim may be resolved through replacement, reimbursement, or another available remedy, depending on the issue and eligibility.
If more information is needed
Respond with the requested evidence through the available claim or support channel. Missing documentation can delay or prevent approval.
If a claim is denied
Review the stated reason. Contact support for clarification when you believe relevant information was missed.
Kawaii Shield fees are non-refundable under the Refund Policy. Claim-related data may be shared as described in the Privacy Policy.
COMMON QUESTIONS
Clear answers before you add protection or file a claim.
These summaries make the main rules easier to scan. The full page, claim portal, and linked store policies remain the controlling sources.
Browse the full Help Center →How much does Kawaii Shield cost?
The published price is $2.99 or 4% of the order value, whichever is greater. The amount is shown when the protection is offered during checkout.
Can I add Kawaii Shield after placing an order?
No. Kawaii Shield must be selected during checkout and cannot be added retroactively after the order is placed.
How do I file or check a Kawaii Shield claim?
Use the Kawaii Shield claim portal with the checkout email and requested order information. Keep tracking, packaging, photos, and any required documentation available.
How many claims can be processed for one order?
Kawaii Shield is limited to one processed occurrence per protected order. Once a claim is processed for an eligible lost, stolen, or damaged-shipment issue, another occurrence on the same order is not covered.
Does Kawaii Shield cover an incorrect shipping address?
No. Problems caused by an incorrect or incomplete address entered by the customer are excluded. Review the complete address before completing checkout.
What evidence may be required?
Depending on the issue, the claim may require the order and tracking details, package and item photos, delivery information, or a police report. Stolen-delivery claims over $30 require a police report under the published terms.
Does buying Kawaii Shield guarantee approval?
No. Every claim is reviewed under the published timing, documentation, eligibility, exclusions, and one-occurrence requirements. Purchasing the add-on does not guarantee approval.
Is the Kawaii Shield fee refundable?
No. Optional shipping-protection fees are listed as non-refundable in the Refund Policy.
Does Kawaii Shield cover a wrong, defective, or materially different item?
Those issues are not automatically Kawaii Shield claims because they are not necessarily shipping incidents. Contact support promptly with the order number and clear photos or video so the correct process can be used.
Are there extra charges to submit a claim?
No, There is no additional claim-filing fee. The Kawaii Shield charge is determined when the add-on is selected at checkout.
How long does a claim review take?
Review time varies with the issue, evidence, and whether more information is required. Monitor the claim portal and the email used at checkout for updates.
What should I do if my claim is denied?
Review the stated denial reason and confirm that the timing and documentation requirements were met. Contact support for clarification if you believe relevant information was missed.
OPTIONAL PROTECTION · CLEAR NEXT STEPS
Choose it at checkout. Use the portal when an eligible shipping issue happens.
Kawaii Shield is optional. Review the timing and exclusions before adding it so you know exactly what to expect.