Kawaii Shield: Your Ultimate Shipping Protection

Kawaii Shield - All Products - Shipping Insurance - 1 - 2024


Enjoy stress-free shopping and peace of mind with Kawaii Shield—your ultimate protection against the unexpected!

What is Kawaii Shield?

Kawaii Shield is an in-house service designed to protect your orders from unforeseen issues during shipping. From lost packages to damaged goods, Kawaii Shield has you covered every step of the way, ensuring your adorable purchases make it safely to your doorstep.

💌 Important Note: All claims are handled directly by the Kawaii Stop team, ensuring a seamless and hassle-free resolution process.

What Does Kawaii Shield Cover?

🛒 Lost Packages

  • If your package gets lost in transit, we’ll ensure a swift replacement or resolution.

🛒 Stolen Items

  • In the unfortunate event that your package is stolen, Kawaii Shield steps in to protect your order.

🛒 Damaged Goods

  • If your items arrive damaged, Kawaii Shield ensures they’re replaced or refunded.

How Much Does Kawaii Shield Cost?

Adding Kawaii Shield to your order is easy and affordable:

  • A flat rate of $1.99 or 3% of your total order value, whichever is greater.
  • Kawaii Shield is valid for one occurrence per order and covers all products in that order.

This small investment guarantees peace of mind and full protection for your Kawaii Stop goodies.

What’s Not Covered?

While Kawaii Shield protects against most common issues, the following are excluded:

  • Incorrect address provided by the customer.
  • Minor cosmetic damage (e.g., slight color variations or small scratches).

How Does It Work?

  1. Opt into Kawaii Shield at Checkout

    • Simply select the Kawaii Shield option at checkout to protect your order.

  2. File a Claim if Needed

    • If an issue arises (lost, stolen, or damaged items), Use our Claim Page to submit a request with evidence (photos, tracking updates, etc.).

  3. Quick Resolution

    • Once we verify your claim, we’ll reship your items or offer a refund promptly.

Timeframes for Filing Claims

⏰ Lost Packages:

  • Domestic: Report within 30 days of the order date.
  • International: Report within 60 days of the order date.

⏰ Stolen Packages:

  • For "porch piracy" (marked as delivered but not received), report within 7 days of delivery.

⏰ Damaged Goods:

  • Report within 7 days of delivery.

Why Choose Kawaii Shield?

Opting for Kawaii Shield means you’re choosing:

✅ Hassle-Free Resolutions

  • We handle lost, stolen, or damaged item claims directly, ensuring a smooth and stress-free experience.

✅ Affordable Peace of Mind

  • For just a small percentage of your order value, you gain the confidence that your kawaii goodies are protected from the moment they leave our warehouse.

✅ Trusted Service

  • With Kawaii Shield, your purchases are backed by Kawaii Stop’s commitment to exceptional customer care.

Understanding the Risks of Opting Out

Without Kawaii Shield, resolving shipping issues can be more complex and time-consuming:

  • Lost Packages: Without Kawaii Shield, you’ll need to work directly with the shipping carrier to investigate and resolve issues, which can take weeks.
  • Stolen Items: You may be required to file police reports or navigate lengthy claims processes.
  • Damaged Goods: Without protection, replacements or refunds are not guaranteed and may require additional steps to resolve.

FAQs

  1. How do I file a claim?
    Use our simple claim page and provide photos (if applicable), and tracking updates.

  2. Can I purchase Kawaii Shield after placing my order?
    Kawaii Shield must be added at checkout. Unfortunately, it cannot be applied retroactively.

  3. Is Kawaii Shield valid for pre-orders?
    Yes! Kawaii Shield covers pre-orders and standard orders alike.

Ready to Shop with Confidence?

Protect your adorable purchases with Kawaii Shield and enjoy a worry-free shopping experience! 🌸