FAQs
1. Can I track my Kawaii Stop order?
Absolutely! Once your order ships, you’ll receive a tracking number. Use our tracking page to follow your package’s progress.
2. How long does it take to process my order?
We typically process orders within 1-7 business days. During high-demand periods, processing times may vary, and we will notify you if there are any delays.
3. What are Kawaii Stop’s shipping options?
We offer standard, express, and free shipping options. Shipping times vary by location: US customers can expect their orders within 3-20 days, and international orders typically arrive within 1-6 weeks.
4. What is the difference between the shipping options you offer?
Free Shipping: This is our standard shipping option, the most economical, but delivery times can vary and may take longer.
Standard Shipping: A step up from Free Shipping, typically delivering within 4-20 days, depending on the destination.
Express Shipping: Our fastest option, ensuring delivery within 14 days for both domestic and international orders.
5. Are there shipping fees for international orders?
Yes, we offer a range of shipping options for international orders, including Free International, International Saver at $2.99, and International Express at $13.99. Customs fees may apply depending on your location.
6. What is Kawaii Stop’s return policy?
You can return eligible items within 15 days of delivery. Some items, like swimwear, lingerie, and custom-made products, are non-returnable for hygiene and quality reasons. A 20% restocking fee applies to all returns.
7. How are refunds processed at Kawaii Stop?
Refunds are available to your original payment method or as store credit, minus any shipping or restocking fees. Refunds may take several days to reflect in your account after processing.
8. How can I contact Kawaii Stop’s customer service?
You can reach us by email at Contact@KawaiiStop.com, call us at (+1) 855-529-2441, or send mail to our office at 332 S Michigan Ave, Chicago, IL 60604.