🌐 Shipping

• Free US Shipping on orders over $50
• Free International Shipping on orders over $100
• Some items may incur shipping charges regardless of order size, especially for partner items.

💸 Returns

• 14-day return policy for unworn, unused items in original packaging.
• Return shipping costs apply, and a 20% restocking fee may apply.
• Some items, like swimwear, lingerie, and custom-made products (Cosplays), are non-returnable for hygiene and quality reasons.
• Tariff and Duty Charges are non-refundable in any case.

🚚 Shipping & Notifications

• Order confirmation and shipping updates with tracking details.

📦 Delivery

• Orders typically arrive on time. Estimated delivery is shown on every product page. 96%+ of orders are delivered in this timeframe.

For full details, see our Shipping Policy and Return Policy.

• Track Your Order Easily

Stay in the loop with your unique tracking number. From the moment your order is dispatched until it arrives at your door, our real-time updates keep you informed every step of the way.

• We're Always Here to Help

Got a question or an issue? Our dedicated support team is available 9-5 M-F to ensure you receive exactly what you ordered. We’re committed to resolving any concerns quickly and efficiently.

• Our Order Guarantee

Your satisfaction is our top priority. We take pride in delivering high-quality items accurately and on time. If something isn’t right, our hassle-free support will make it right—guaranteed.

• Fast & Reliable Shipping

We work with trusted carriers to ensure your items arrive safely and promptly. Enjoy a seamless, worry-free shipping experience every time you shop with us.

• Ready to Shop?

Join our community of delighted customers. Explore our latest collections and shop with confidence, knowing that our friendly team is always here to support you. Start your shopping journey now and experience the Kawaii Stop difference!

1. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number. Use our tracking page to follow your package’s progress.

2. What is your return policy?

You can return eligible items within 14 days of delivery. Some items, like swimwear, lingerie, cosplay, and custom-made products, are non-returnable for hygiene and quality reasons. A 20% restocking fee applies to all returns​​.

3. What is the difference between the shipping options you offer?

Free Shipping $50+: Free Economy shipping for orders above $50 USD.

Economy Shipping: Free for order $50+ or $2.99. Provides cost effective option with standard delivery times.

Standard Shipping: Our fastest option, Typical delivery within 14 days for both domestic and international orders.

4. How can I contact your customer service?

You can reach us by email at Contact@KawaiiStop.com, call us at (+1) 855-529-2441, or send mail to our office at 332 S Michigan Ave, Chicago, IL 60604.