🌐 Shipping

• Free US Shipping
• Free International Shipping on orders over $100

💸 Returns

• 15-day return policy for unworn, unused items in original packaging.
• Return shipping costs apply, and a 20% restocking fee may apply.

🚚 Shipping & Notifications

• Order confirmation and shipping updates with tracking details.

📦 Delivery

• Orders typically arrive on time.

For full details, see our Shipping Policy and Return Policy.

Track your order easily using the tracking number we provide, keeping you updated every step of the way.

1. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number. Use our tracking page to follow your package’s progress.

2. What is your return policy?

You can return eligible items within 15 days of delivery. Some items, like swimwear, lingerie, and custom-made products, are non-returnable for hygiene and quality reasons. A 20% restocking fee applies to all returns​​.

3. What is the difference between the shipping options you offer?

Free Shipping: This is our standard shipping option, which is the most economical, but delivery times can vary and may take longer.

Standard Shipping: A step up from Free Shipping, typically delivering within 4-20 days, depending on the destination.

Express Shipping: Our fastest option, ensuring delivery within 14 days for both domestic and international orders.

4. How can I contact your customer service?

You can reach us by email at Contact@KawaiiStop.com, call us at (+1) 855-529-2441, or send mail to our office at 332 S Michigan Ave, Chicago, IL 60604.