Kawaii Stop FAQs

Our headquarters is in Sheridan, Wyoming, and we have a customer service and returns office in Chicago, Illinois.

You can email us at Contact@KawaiiStop.com, call us at (+1) 855-529-2441, or visit our Contact Us page for more details.

We accept Visa, Mastercard, American Express, Discover, and PayPal. Payments are securely processed through trusted gateways.

You can cancel or modify your order within 1 hour of placing it, provided it hasn’t entered production. Cancellations after 1 hour will have a 10% fee and orders after 24 hours can not be canceled. Contact us immediately for assistance.

Yes, we offer digital gift cards! They’re perfect for gifting a little kawaii magic to your loved ones.

Yes, sign up for our newsletter and get up to 30% off your first order. Check our homepage for more exclusive offers or click the "Spin To Win" button in the bottom right corner.

Items eligible for returns must meet our return criteria: unused, in original packaging, and not listed as non-returnable. Check our Refund Policy for details.

Most orders arrive within the estimated delivery time, but occasional delays can happen due to customs processing, carrier issues, or other unforeseen circumstances. If your order is taking longer than expected, please check your tracking information for updates. If it has been significantly delayed beyond the estimated timeframe, feel free to contact us, and we’ll be happy to assist!

Yes! We have a super cute loyalty program where you can earn 5 points for every $1 spent. Redeem your points for exclusive discounts and special perks. It’s free to join, and you’ll start earning rewards right away!

Once your order ships, you’ll receive a tracking number via email. Use our tracking page to monitor your package’s journey.

If you don’t receive a tracking number within 7 business days of placing your order, please contact us at Contact@KawaiiStop.com for assistance.

You can make changes within 1 hour of placing your order. Contact our customer support team immediately for assistance.

Tracking updates may take 2–5 business days to appear, especially for international shipments. If it hasn’t updated after this time, contact us for support.

If your orders haven’t been processed yet, we may be able to combine them. Reach out to our team with your order details as soon as possible.

Orders lost in transit may be covered by Kawaii Shield. If you opted for this protection, file a claim directly with us for a hassle-free resolution. Otherwise, contact our support team for guidance on the next steps.

If your order hasn’t been processed yet, we might be able to upgrade your shipping. Contact us immediately for options and pricing.

To ensure faster delivery, items may ship from different warehouses. Each package will have its own tracking number, which we’ll share with you.

Contact us immediately to update your address. If the order has already shipped, we cannot guarantee changes, and additional fees may apply.

Yes, all orders are shipped in plain, secure packaging to ensure privacy and protection during transit.

We offer Economy Shipping, which takes 6–16 days (average 8 days) for delivery. Shipping is $2.99 for orders under $50, free for orders over $50 within the U.S., and free for international orders over $100. If you need expedited shipping, please reach out to us, and we’ll do our best to assist!

Our Economy Shipping typically takes 6–16 days, with an average delivery time of 8 days. Most orders arrive within 4–11 days, but delivery times may vary depending on your location and customs processing. If you have any concerns about your order’s arrival, feel free to reach out!

Yes! We ship to most countries worldwide. Shipping times and rates vary by region, so check your options during checkout.

No, customs fees are not included in the shipping cost. If your order incurs customs duties or import taxes, your local customs office will notify you, and you’ll receive an invoice for payment. These charges are determined by your country’s regulations and are the responsibility of the buyer. Customs fees are non-refundable under any condition, including returns or refused packages.

Depending on your location, we use trusted carriers such as USPS, UPS, FedEx, and DHL for domestic and international deliveries. For economy shipping, we also partner with global logistics providers to ensure reliable and cost-effective shipping.

Yes, expedited shipping is available. Contact us before placing your order for accurate pricing and availability.

Yes! We offer free Economy Shipping on domestic orders over $50 and free international shipping over $100 to select regions. Check the details on our Shipping Policy page.

Most orders arrive within the estimated delivery time, but delays can sometimes occur due to customs processing, carrier issues, or other unforeseen circumstances. If your package is delayed, we recommend checking your tracking information for updates. If it has been significantly delayed beyond the estimated timeframe, please contact us, and we’ll do our best to assist! Please note that shipping delays are out of our control and are not eligible for refunds.

Address changes are only possible within the first hour after placing your order and are subject to certain conditions. Once your order begins processing, we are unable to make changes. If you need to update your address, please contact us immediately, and we’ll do our best to assist!

If your package is returned to sender due to an incorrect address, unpaid customs fees, or failure to collect the package, we will contact you once we receive it. Reshipping fees may apply, and refunds (if applicable) will be processed minus the original shipping cost.

For assistance with a returned package, please reach out to us as soon as possible!

Eligible items can be returned within 14 days of delivery in their original condition and packaging. Certain items, like swimwear, lingerie, and made-to-order products, are non-returnable.

Yes, refunds are processed to your original payment method or as store credit, minus any applicable restocking fees and shipping costs.

A 20% restocking fee applies to all eligible returns. This fee covers inspection and processing costs.

Exchanges are allowed for eligible items if they are unused, unwashed, and in their original condition. Return shipping fees will apply.

Contact us within 4 days of delivery with photos or videos of the item and packaging. If we’re at fault, we’ll provide a return label and arrange for a replacement.

Yes, you can cancel your order within 1 hour of placing it, as long as it hasn’t entered production. Any time after 1 hour, there will be a 10% fee for cancellations.

Yes, made-to-order items may have slight variations of 1–3 cm due to handcrafting. Refer to the size chart for guidance.

If the size mistake is on the customer’s end, the item can be exchanged but not refunded. Return shipping and new order costs apply.

Clearance or sale items are final sale and cannot be returned or refunded. To check, If the product listing has a price that is crossed out then it is considered a clearance item.

We do not offer refunds or exchanges for changes of mind. Please carefully review your order before confirming it. These types of returns will incure standard fees..