Optional Add-On

Kawaii Shield

Shop worry-free with optional order care. While shipping issues are rare, Kawaii Shield is here if you need us - giving you extra peace of mind for your special items.

Lost Packages

Eligible replacement or reimbursement for confirmed lost shipments. Priority resolution within 48 hours.

Damaged Items

Coverage for items damaged in transit. Quick claim review and resolution support.

Stolen Deliveries

Assistance for confirmed porch theft. We'll work with you to resolve the issue.

Friendly Support

Reach out anytime. Most claims are reviewed within 24 hours.

99%
Resolution rate
Based on processed claims
24hrs
Typical response
For claim reviews
10K+
Protected orders
Across all customers
4+
Refund Options
Pick the best one for you.

When should I add Kawaii Shield?

  • International orders with longer transit times

  • Limited edition or collectible items you can't easily replace

  • Gifts with specific delivery deadlines

  • High-value or multi-item orders you want extra care for

Trusted by Our Community

Over 50,000 customers have chosen Kawaii Shield for that extra layer of care.

Kawaii Shield reduces support delays and stress when shipping issues happen — so you can focus on enjoying your order.
Safe & secure
Friendly support
Hassle-free help