Need help? Get answers fast.

Where is my order?

Once your order ships, you’ll receive a tracking email. Most orders ship within 1–3 business days. Tracking updates may take a few days to appear after shipment.

Can I change my order?

Contact us as soon as possible. We can update orders before they enter processing. Once an order is in production or shipped, changes are no longer possible. Production usually starts within 30-45 minutes.

My tracking hasn't updated in days

This is normal during transit, especially for international shipments. Tracking can pause for 3–7 days between scans. If there’s no update after 7 business days, reach out and we’ll check it for you.

How long does shipping take?

Processing takes 1–7 business days. Delivery typically takes 7–20 days, depending on your location and item type. Some made-to-order items may take longer.

Do you ship internationally?

Yes, we ship worldwide. Customs fees or import taxes may apply and are the customer’s responsibility.

Is shipping free?

We offer free standard shipping on eligible orders. Faster shipping options are available at checkout for an additional cost.

What's your return policy?

We offer a 14-day return window from delivery on eligible items. Some items, including cosplay, made-to-order items, beauty products, and clearance items, are final sale.

How do I return something?

Returns must be initiated through your customer account. If eligible, we’ll provide next steps and return instructions.

When will I get my refund?

Refunds are processed after the return is received and inspected. This usually takes 5–7 business days, plus bank processing time.

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and select local payment options where available.

Can I use multiple discount codes?

Only one discount code per order can be applied. Discount codes cannot be combined unless stated otherwise.

My discount code isn't working

Check the expiration date, minimum purchase requirements, and exclusions. Some codes don’t apply to sale items, pre-orders, or final sale products.

Are your products good Qualliy?

We work directly with trusted suppliers and high quality manufacturers. If a product is returned, bad reviews, etc. we remove them as it is not to our standards.

Do you have a physical store?

No. Kawaii Stop is online-only, which allows us to offer a wider selection and ship globally.

How do pre-orders work?

Pre-order items display an estimated ship date on the product page. Your payment is collected at checkout, and pre-orders may ship separately from in-stock items